Cancellation Policy

Jewel Manas allows cancellation of standard in-stock orders within 24 hours of order placement, provided the order has not yet been dispatched or entered the vendor's production queue. To cancel an order, log in to your account, visit "My Orders", and select the relevant order to initiate a cancellation request.

You may also contact our support team at care@jewelmanas.com with your Order ID within the 24-hour cancellation window.

Custom-Made & Bespoke Orders: Orders for jewellery with custom specifications — including personalized ring sizing, engraving, non-standard metal purity, or custom stone configurations — cannot be cancelled once our workshop has commenced production.

Dispatched Orders: Orders that have already been picked up by our logistics partner and assigned a tracking number cannot be cancelled. In such cases, you may initiate a Return Request within 14 days of delivery.

Jewel Manas reserves the right to cancel any order at its sole discretion in the following circumstances: (1) Payment failure or chargeback detected, (2) Suspected fraudulent transaction, (3) Vendor stock unavailability despite listing being active, (4) KYC or compliance violation detected on the buyer or seller account.

In the event of a platform-initiated cancellation, you will receive a full refund to your original payment method within 5–7 business days.

For approved cancellations within the 24-hour window, the full invoice amount is refunded to your original payment method.

Refunds are processed via our Cashfree payment infrastructure. Credit/debit card refunds typically reflect within 5–7 business days depending on your bank's processing timeline. UPI refunds are typically instant to near-instant. Net banking refunds take 3–5 business days.