Frequently Asked Questions

Jewel Manas is a premium fine jewellery brand dedicated to crafting exquisite diamond, gold, and gemstone creations. We stand out by offering direct-to-consumer pricing, ethically sourced conflict-free diamonds, certified authenticity (GIA, IGI, SGL), and masterfully crafted designs that blend timeless heritage with modern aesthetics.

Our main corporate office and design studio are located in Mumbai, India. While we operate primarily online to pass maximum savings to our customers, we also offer secure shipping worldwide and private viewing consultations by appointment.

Yes, our team includes GIA (Gemological Institute of America) certified gemologists who inspect every diamond and gemstone to guarantee their quality, colour, clarity, and cut criteria before they are set into our jewellery.

Absolutely. By operating a direct-to-consumer model online and avoiding high showroom rent, middlemen commissions, and excessive inventory costs, we are able to offer the exact same premium quality diamonds and gold at up to 30-40% lower prices than traditional brick-and-mortar retail outlets.

We believe in honest, transparent pricing and keep our margins minimal year-round. However, we do run occasional seasonal promotions or offer special corporate discounts. Subscribe to our newsletter to receive updates on exclusive offers.

The key is understanding the "4 Cs": Cut, Clarity, Colour, and Carat weight. Cut is the most crucial of all because it directly determines the diamond's brilliance and sparkle. Always request a certified grading report from a reputable laboratory like GIA or IGI.

Yes, 100%. Every piece of diamond and gold jewellery purchased from Jewel Manas comes with a certificate of authenticity from internationally recognized labs like GIA, IGI, or SGL. Gold items are also fully Hallmarked to certify their karat purity.

GIA (Gemological Institute of America) and IGI (International Gemological Institute) are the world's leading independent gemological certification laboratories. SGL (Solitaire Gemological Laboratories) is also highly respected in India. These certificates grade a diamond's characteristics impartially, ensuring you get exactly what you pay for.

All certified diamonds have a microscopic laser inscription on their girdle matching the certificate number. You can verify this number under a jeweller's magnifying loupe. Additionally, we provide security packaging and tamper-proof seals on delivery.

No. Jewel Manas sells only 100% natural, untreated diamonds. We do not deal in laser-drilled, fracture-filled, or colour-treated diamonds.

Conflict-free diamonds are those sourced ethically from regions free of war or human rights abuses. Jewel Manas strictly complies with the Kimberley Process Scheme and System of Warranties to guarantee all diamonds are ethically mined and processed.

An "eye-clean" diamond is one that has no inclusions or blemishes visible to the naked, unaided eye when viewed from a normal distance of about 6 to 12 inches. It offers superb value as you do not pay a premium for microscopically perfect clarity.

These terms refer to undesirable secondary undertones or haziness in low-quality diamonds. Jewel Manas has a strict quality control filter and completely rejects brown, green, or milky (BGM) diamonds, ensuring maximum brilliance for every stone.

Unless specified otherwise in the product description, our pendants are sold individually. You can easily add a high-quality 18K gold chain in your preferred length during checkout.

You can refer to our interactive Ring Size Guide online, which details the paper wrap method and the existing ring diameter method. We also recommend visiting any local jeweller to get measured accurately.

Yes, we offer one complimentary resizing within 30 days of purchase for most rings. Please note that certain designs, such as full eternity bands, cannot be resized due to their stone layout.

Simply browse our collections, select your preferred metal purity (e.g. 14K/18K Gold) and size (for rings), click "Add to Cart", and proceed to checkout. Follow the step-by-step checkout page to enter shipping and payment details securely.

Yes, our customer concierge team is available to assist you in placing orders over the phone. Contact us at our official hotline or message us on WhatsApp for assistance.

Yes! Our website is fully secure and optimized for a seamless shopping experience. It supports credit cards, debit cards, UPI, net banking, and EMI options.

Yes, immediately after placing your order, you will receive an automated confirmation email and SMS containing your order details and reference number.

You can click the WhatsApp icon on our website to chat live with our sales experts, or email us at support@jewelmanas.com. We are happy to guide you through selection, sizing, and payment.

Please contact our customer service team immediately. Orders can be modified or cancelled within 24 hours of placement, provided they have not yet entered production or been shipped.

You can check your order status by logging into your account and clicking "Order History" or visiting our "Order Tracking" page with your order ID and email address.

Jewel Manas is a registered corporate entity. Every shipment is fully insured transit-to-door, meaning we bear 100% of the risk. If anything happens to your package in transit, you receive a full replacement or refund.

Yes, we offer premium gift packaging. During checkout, select the "This is a Gift" option, enter the recipient's address, and type a custom message to be printed on an elegant card.

Yes! Our bespoke customisation service allows you to share sketches, images, or concepts. Our design team will create a 3D CAD render for your approval before handcrafting the final piece.

Absolutely. We specialize in custom solitaire engagement rings. You can select your loose diamond and combine it with any setting style of your choice.

We do not charge exorbitant fees for customization. You only pay for the actual weight of the gold, the price of the selected diamonds/gemstones, and a reasonable making charge.

Yes, we offer complimentary laser engraving (up to 15 characters, including dates and initials) for most rings and wedding bands.

Yes, we can handcraft rings in quarter sizes or extra-large/small sizes not listed on the dropdown. Please contact our support team before placing your order.

We accept all major domestic and international Credit/Debit Cards, UPI, Net Banking, and Bank Wire Transfers. We also offer flexible EMI options through selected banking partners.

Our payment gateway uses 256-bit SSL encryption and is fully PCI-DSS compliant. Your card details are never stored on our servers and transactions are secured by 3D Secure verification.

Cash on Delivery (COD) is available for orders up to ₹50,000 within selected pin codes in India. For high-value custom items, a partial advance payment is required.

Yes, all prices shown are complete. Taxes (GST) are calculated at checkout. Our prices dynamically adjust based on daily gold and diamond exchange rates.

No. We pride ourselves on transparency. The price you see at checkout is exactly what you pay. Shipping is free within India, and we cover insurance.

Yes. Our website uses secure HTTPS protocols, advanced firewall protection, and secure checkout systems to keep your personal data protected.

Ready-to-ship items are delivered within 3-5 business days. Made-to-order and custom pieces take 10-15 business days for precision crafting and lab certification.

We ship via insured courier partners like Sequel Logistics, Blue Dart, or FedEx. Every delivery requires an OTP or signature validation at the doorstep.

You will receive a tracking link via email and SMS once the courier picks up your package. This lets you view real-time transit status.

Contact our concierge team. We will check stock availability or try to expedite production to accommodate your timeline whenever possible.

Address changes are only possible before shipping. Once shipped, address redirection is blocked for security and fraud prevention.

Yes, you can specify different shipping and billing addresses during checkout. We may contact you for verification to prevent fraud.

Yes. All shipments travel in tamper-proof, sealed packaging. The courier staff does not know the value or contents of the box for security reasons.

Extremely safe. From our workbench to your doorstep, the parcel is fully covered by third-party transit insurance.

In the extremely rare event of a transit loss, we will either craft a replacement or issue a full refund. You bear zero financial risk.

Your jewellery arrives in a beautiful, padded inner presentation box, accompanied by certificates and invoices, enclosed inside a secure, unmarked courier container.

We offer a 14-day hassle-free Return Policy on all standard designs in original condition. Custom-made pieces, altered items, or engraved rings are not eligible for returns.

Yes. We offer Lifetime Exchange and Buyback on our gold and diamond jewellery. We credit 100% of the gold value at current rates and up to 90% of the diamond value for exchanges.

Once our QA lab inspects the returned item and confirms its original state, the refund is processed directly to your bank account within 7-10 business days.

We do not recommend this as it voids our warranty. We offer free resizing within 30 days — please ship it back to us for expert adjustment.

Clean your diamonds gently with warm soapy water and a soft-bristled brush. Store each piece separately in soft pouches to prevent scratches, and avoid contact with harsh chemicals like perfumes, chlorine, and household cleaners.

Yes, we offer lifetime complimentary cleaning and prong inspections at our Mumbai facility. Shipping and transit insurance costs are to be borne by the customer.

Yes. If you lose your GIA or IGI certificate, we can help you obtain a duplicate from the respective lab for a standard re-certification fee.

Jewel Manas operates on a commission-per-sale model. The admin sets a commission rate — either a flat ₹ fixed amount or a percentage of the product's selling price — for each vendor or retailer account. You must review and accept (or negotiate) this rate before your products go live on the storefront. Commission is automatically deducted from your payout after each completed, delivered sale. There are no upfront listing fees.

All payouts are fully automated through Cashfree's payment infrastructure. Once your KYC is verified by admin, your bank account is registered as a Cashfree beneficiary. After an order is delivered and the standard 7-day return window passes, your net earning (sale amount minus commission) is auto-transferred to your bank account within 7 business days. No manual settlement requests are needed.

Jewel Manas offers three subscription tiers — Allied Plan (₹18,000/yr), Jewellery Plan (₹36,000/yr), and TopSeller Plan (₹1,00,000/yr). Plans differ in maximum product listing limits, bulk Excel import access, B2B marketplace access, advanced analytics, export reports, featured product placement, priority support, and commission discount percentages. Higher plans offer better commission discounts and greater platform visibility.

Yes. When the admin assigns a commission rate to your account, you can accept it, or submit a counter-proposal with your desired rate and a justification note. The admin reviews your counter-request and either accepts or rejects it. If the admin rejects, the original commission stands and you can re-negotiate or choose to accept it. Products remain inactive on the storefront until a commission is accepted by both parties.

The Jewel Manas pricing engine automatically computes your product prices using: Metal Cost = (Live Spot Rate per 10g ÷ 10) × Metal Weight × Purity Factor + Making Cost (weight × rate) + Stone Cost (carat weight × per-carat rate from your stone group settings) + Other Charges. B2C Price = B2B Cost × (1 + Markup%). Prices update in real-time when the admin syncs live metal rates — no manual price adjustments needed.

To complete KYC verification, you need: (1) Business PAN Card, (2) GSTIN Certificate, (3) Manufacturing license (vendors) or Shop Registration Certificate (retailers), (4) Bank account details — account holder name, account number, and IFSC for Cashfree payout setup, (5) Sample product images (for vendors). KYC is reviewed within 48 business hours and your Cashfree beneficiary account is activated upon approval.

A product becomes publicly visible on the storefront only when ALL four conditions are simultaneously met: (1) The product is not deleted, (2) Its status is set to Active by the vendor/retailer, (3) Its verification status is Approved by the admin, and (4) Its commission status is Accepted — meaning the vendor/retailer has agreed to the commission rate set by admin. If any of these four conditions is not met, the product remains hidden from the public storefront.

The admin maintains a Metal Price Master with active base rates for Gold, Silver, and Platinum (per 10 grams). When the admin triggers a sync, the system recomputes all metal prices: price_per_gram = (Active Base Rate × Metal Purity) ÷ 10. All products are then repriced automatically using the updated rates. This ensures every product on the storefront always reflects the current market spot price.

Bulk Import (available on Jewellery Plan and TopSeller Plan) allows vendors to upload multiple products and stone groups simultaneously via an Excel file. The import template maps product parameters — metal type, weight, diamond specifications, making code, stone groups — to existing platform masters. The system validates entries and flags any errors for manual review. This significantly reduces catalog onboarding time from days to hours.

B2B Marketplace Access (available on Jewellery Plan and higher) enables retailers to browse vendor catalogs directly and place wholesale purchase orders. Vendors can view incoming B2B orders from retailers, manage fulfillment, and track deliveries — all within the platform. This creates a fully digital, managed wholesale channel replacing traditional phone and WhatsApp-based B2B transactions.

The Advanced Analytics feature (Jewellery Plan and higher) provides: revenue graphs over time, top-selling products by volume and value, sales trends by category and metal type, and order fulfilment performance metrics. The Export Reports feature (also Jewellery Plan+) allows downloading these insights as CSV or Excel files for offline analysis and accounting. Basic order tracking and status views are available on all plans.