Vendor Supplier FAQs

Jewel Manas operates on a commission-only model. There are no upfront listing fees, subscription fees, or catalog charges. The admin sets a commission rate for your account — either a flat ₹ fixed amount per product or a percentage based on the product's selling price range. You must review and accept (or negotiate) this commission before your products become visible on the storefront. Commission is automatically deducted from your settlement after each completed sale.

Jewel Manas uses a dynamic pricing engine. The final B2C price is computed as: Metal Cost (metal weight × purity × live spot rate/10g) + Making Cost (metal weight × making rate) + Other Charges (flat fee) + Stone Cost (carat weight × per-carat rate) = B2B Base Price. The B2C price is then: B2B Base Price × (1 + B2C Markup%). If a discount is active, the Offer Price = B2C Price × (1 − offer%). All prices auto-update when the admin syncs live metal rates.

Once the order is marked as delivered and passes the standard 7-day return window, your payout is processed automatically via Cashfree. Funds are credited to your registered bank account within 7 business days. Your bank account must be verified by admin and registered as a Cashfree beneficiary before payouts can begin.

Yes. When admin sets a commission for your account, you can review it in your vendor portal. You have three options: (1) Accept — products go live immediately. (2) Negotiate — submit a counter-proposal with your proposed rate and a justification note. Admin reviews your counter-request and either accepts or rejects it. (3) Reject — products remain inactive. Only accepted commissions allow your products to go live on the public storefront.

Plans differ in product listing limits, feature access, and commission discounts. Allied Plan (₹18,000/yr): Up to 100 products, standard support, no bulk import. Jewellery Plan (₹36,000/yr): Unlimited products, bulk Excel import, B2B marketplace access, advanced analytics, 5% commission discount. TopSeller Plan (₹1,00,000/yr): All Jewellery Plan features + Featured product listing on the storefront homepage, 10% commission discount, and priority support SLA.

Bulk Excel import is available on the Jewellery Plan and TopSeller Plan. From your vendor portal, download the import template, fill in product specifications (metal, weight, diamond parameters, making code, stone groups), and upload the file. The system validates entries and auto-maps them to existing parameter masters. Products requiring manual review are flagged in your dashboard.

Returns initiated within 14 days of delivery are handled by the Jewel Manas platform. Our gemology team inspects the returned item for metal purity, diamond certificate matching, and condition. If the return is approved, the refund is processed to the customer via Cashfree. Your payout for that order will be adjusted accordingly. Custom-made or bespoke orders are not eligible for returns.

To complete vendor KYC, you will need: (1) Business PAN Card, (2) GSTIN Certificate, (3) Manufacturing license or supplier registration proof, (4) Bank account details — account holder name, account number, and IFSC code for Cashfree settlement setup, (5) 5–10 sample product images for quality assessment. All documents are reviewed by our compliance team within 48 business hours.

No. Listing your products on Jewel Manas is completely free. There are no catalog upload fees, photo submission fees, or maintenance charges. Your only financial obligation is the commission rate agreed with admin, which is deducted only from completed and delivered sales — never upfront.