Customer Support FAQs

We accept all major credit and debit cards, secure net banking, UPI payments (Google Pay, PhonePe, Paytm), and selected bank EMI options. All payments are processed through our secure PCI-DSS certified payment gateway. For safety, Cash on Delivery (COD) is available on orders up to ₹50,000.

Absolutely. Every diamond jewellery purchase comes with a grading report from leading independent laboratories — GIA (Gemological Institute of America), IGI (International Gemological Institute), or SGL (Solitaire Gemological Laboratories). All gold items are BIS hallmarked confirming 14K (585), 18K (750), or 22K (916) purity. Certificates accompany every order shipped.

Yes. Jewel Manas supports full customization. You can choose metal color (Yellow Gold, White Gold, Rose Gold), purity level (14K or 18K), and diamond clarity/color configuration directly on most product pages. For bespoke designs — custom ring sizing, engraving, or alternate stone shapes — contact our design concierge. Custom orders typically take 15–20 working days.

Standard stock orders can be cancelled within 24 hours of placement for a full refund. Once production has commenced or the order is dispatched, cancellation is no longer possible. Custom-made or bespoke items (personalized sizing, engraving, or non-standard settings) cannot be cancelled once manufacturing has started at our workshops.

Yes. Jewel Manas offers a Lifetime Exchange and Buyback scheme on all certified gold and diamond products. Exchange: Lab-grown diamonds at 90% of prevailing value; Gold/Platinum at 100% of current market metal rate. Buyback: Lab-grown diamonds at 80% of prevailing value; Gold at 97% of current market rate. Making charges and taxes are non-refundable under both programs.

We offer a complimentary resizing service within 14 days of delivery for all standard rings. Please refer to our Ring Size Guide before ordering. To arrange a secure pick-up and resizing, contact our customer service team at care@jewelmanas.com with your order ID. Resizing is free for Indian standard sizes and typically takes 5–7 business days.

Our pricing engine computes product prices dynamically: Metal Cost (metal weight × purity factor × live gold/silver/platinum spot rate per 10g) + Making Cost (metal weight × crafting rate) + Stone Cost (carat weight × per-carat diamond or gemstone rate) + Other Charges (certification/finishing flat fees) = B2B Wholesale Price. Your B2C retail price = B2B Price × (1 + margin%). If a promotional discount is active, it is applied on top. All prices are rounded precisely to 2 decimal places.

Yes. Jewel Manas offers an extensive range of jewellery set with certified lab-grown Type IIA diamonds — chemically, physically, and optically identical to mined diamonds, but produced sustainably without any mining footprint. All lab-grown diamonds on our platform carry IGI or SGL certification confirming quality grades. Lab-grown diamonds are priced at 60–70% lower than comparable natural mined diamonds.

The B2B (wholesale) base price represents the true cost of manufacturing the jewellery — metal + making + stones + other charges. The retail price you see on the storefront includes a markup percentage added by the retailer or vendor to cover their operating costs and margin. This retail price may also include GST. When you buy directly from Jewel Manas storefront, you benefit from optimally competitive markups — often 30–40% lower than traditional local showrooms.

Standard in-stock orders ship within 7–10 business days after order confirmation and payment. Custom-made items — where you specify metal purity, ring size, stone configuration, or require engraving — typically take 15–20 working days from order confirmation. We will send you regular updates via email and SMS at each stage of production and dispatch.

All Jewel Manas orders are 100% insured during transit. If your item arrives damaged, do not open the inner packaging. Take photos of the outer box and inner packaging showing the damage. Contact our support team at care@jewelmanas.com within 48 hours of delivery. We will arrange a complimentary secure pick-up and send a replacement or process a full refund — your choice.

Yes. Once your order is dispatched, you will receive an SMS and email with a tracking link. You can also track the status of all your orders from the "My Orders" section in your account dashboard on the Jewel Manas website. For high-security specialist courier shipments, a dedicated tracking number and courier contact will also be provided.