Refund Policy

Jewel Manas offers a 14-day hassle-free return policy on all standard jewellery items. If you are not completely satisfied with your purchase, you may return it within 14 calendar days from the delivery date for a full invoice refund.

Items must be returned in their original, unworn condition with all original packaging, inner presentation boxes, diamond/gold certificates (GIA/IGI/SGL/BIS Hallmark), and security tags intact and uncut.

The following items are excluded from the 14-day refund policy: (1) Custom-made or bespoke orders — items with personalized sizing, engraving, or non-standard configurations, (2) Items showing physical wear, alterations, resizing by a third party, or missing certificates, (3) Items where security tags have been removed or packaging has been damaged intentionally.

Step 1: Email care@jewelmanas.com with your Order ID and reason for return within 14 days of delivery. Attach photographs of the item and packaging.

Step 2: Our customer experience team will review your request within 48 business hours and issue a Return Authorization Number (RAN).

Step 3: Our specialized insured courier will be scheduled to collect the item from your registered address at no cost to you. Please keep all original packaging ready.

Step 4: The returned item is received at our central gemology lab for authentication inspection — verifying metal weight, diamond certificate matching, and item condition.

Step 5: Upon passing inspection, your refund is processed within 5–7 business days to your original payment method.

Refunds are processed via Cashfree's automated refund system immediately after our gemology team approves the returned item.

Credit/debit card refunds: 5–7 business days (subject to your bank's processing timeline).

UPI refunds: Typically instant or within 24 hours.

Net banking refunds: 3–5 business days.

Cash on Delivery orders: Refund via NEFT bank transfer within 5–7 business days to your registered bank account.